Can I cancel my order at any time?
You can cancel your order any time before it ships out and leaves one of our facilities, by clicking “Cancel Order” in the https://vipoutlet.com/my-account/orders-open-list/“Your Account” section for that specific order. Once your order is marked as “Shipped” and has a tracking number it cannot be cancelled. In this case you will have to wait until you receive it and initiate an RMA claim if necessary.
I have requested a refund for my order, when will it be processed?
Once you have spoken with one of our customer service representatives or initiated an RMA claim (see Returns), and we receive your item back at one of our facilities, we will process your refund. Refunds are returned to the original form of payment. Please note that the time it takes for the funds to appear on your original form of payment is solely due to that specific financial institution or credit card. Typical industry times are 3-5 business days.