What forms of payment do you accept?
We currently accept VISA, MasterCard, AMEX, and Amazon Pay. Rest assured that all payments are secure, since our service uses 256 bit SSL security ensuring a higher level of data encryption.
What is a Single-Click Purchase?
Single-Click Purchase is a quick way of checking out for an item with a quick one-click transaction. Once this has been set up in your account settings, by setting up a default payment method & shipping address and activating this functionality, you will be able to take advantage of this quick and innovative way of shopping with us. Just look for the Single-Click Purchase button within each product page.
My credit card was rejected, what can I do?
We are sorry to hear this. To protect our customers, our Fraud Department will conduct a verification process. If any of the information used does not match, the order payment will be rejected and further information will be required. We will then ask for front and back pictures of the Credit Card and a Photo ID. If the order is rejected a second time, the order will be cancelled and the pending charge will go back to your card in 24-48 hours.
How can I add a new card to my account?
Login to your account, then click on “Your Account”, located at the top right hand side. Then, click on “My Payment Methods” to add a new card to your account. On this page you can fill out the fields to add a new payment option. If you already have a registered address then you can use the saved address from your address book. Be sure to click Save Credit Card when you have entered all of the required information.
Can I submit a payment over the phone?
For security purposes, we do not take payment information over the phone at this time. All payments must be completed through check out, by the customer. If you have any questions, please call us at 1-917-251-5958 and we will guide you through it.
How can I use my promotional discount coupon?
When in the checkout page, you will be able to enter the coupon code. You will find a link above the Payment Method section. The link is titled “Have a Coupon? Click here to enter your code“. Clicking on this link will expose a field in which you can enter your coupon code. Once the coupon code is entered the discount will be applied to your order.
Can I pay in person?
We are an online and offline store . It’s available in person if you come to our local stores.
My order was canceled but I did not get refunded, what can I do?
We only charge for an order when the order is confirmed as shipped. The payment you saw on your card was a pending payment for the order and will be reimbursed back to your account in 24 to 48 hours after cancellation.