How do I return an item?
If you experience a problem with any items purchased from us and wish to return them, please go to your “My Orders” area and click on “Return This Item” to initiate an RMA (Return Merchandise Authorization) claim. Once you enter all of the necessary information, a return shipping label will be generated for you to return the item to one of our facilities. Alternatively, you can also contact us at 1@eesells.com. Please make sure you that you are within our 90-Day Warranty period. Please note that if you purchase wholesale on eesells.com you are responsible for the return shipping cost and will only be allowed to return defective units for replacements of the same model or similar value.
How long does it take to process a return?
Once you have initiated your RMA claim and generated your return shipping label, you will need to ship the item back to us. Upon receiving the item back at one of our facilities and checking it in for review, we will process a replacement or refund within 48 business hours, depending on the availability of a suitable replacement.
How much will it cost me to submit and process an RMA and are there restocking fees?
There is no cost to our customers for returns and we do not charge any restocking fees. Please note that if you purchase wholesale on eesells.com you are responsible for the return shipping cost and will only be allowed to return defective units for replacements of the same model or similar value.